This Privacy Policy explains how Bilhe (“we”, “us”, “our”) collects, uses, stores, and shares information when you use the Bilhe mobile application and related services. By creating an account or using Bilhe, you agree to this policy.
1. Who we are
Bilhe is a pasabay errand platform for the Philippines. Customers post a shopping list; nearby riders accept, buy, and deliver items. Riders remit a platform share via GCash. We process personal data as the operator of the app, in line with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
Contact for privacy requests: luxematech@gmail.com
2. Information we collect
We collect the following categories of information:
- Account and profile. Email address, password (stored hashed by our authentication provider), full name, mobile number, home address (street, barangay, municipality, province), profile photo, role (customer and/or rider), GCash number, vehicle note, referral code, and app preferences such as theme.
- Identity verification (riders). Government ID or similar documents you upload so we can review and grant Verified rider status, plus verification status and any rejection reason.
- Bookings and delivery. Item names, quantities, photos, budget range, pasabay fee, store and pickup details, delivery address and optional map coordinates, date and time window, remarks, booking status, delivery proof photos, promo codes, and payment-on-delivery status.
- Location. Approximate or precise device location when you grant permission, used to pin a delivery address and to sort nearby jobs. We may store last-known coordinates on your profile when you use location features.
- Communications. In-app chat messages and images between customers and riders, support tickets, and reviews/ratings after a job.
- Remittance. Rider GCash remittance amounts, reference numbers, and receipt screenshots used to verify the daily 10% platform share.
- Device and notifications. Push notification tokens (Firebase Cloud Messaging), device platform, and notification permission state so we can send booking, chat, and remittance alerts.
- Usage on device. Local flags such as whether you have seen onboarding, stored on your device via app preferences.
We do not collect card numbers or bank passwords. Payments between customers and riders, and rider remittance to the platform, are made through GCash or cash as arranged in the app — not through a card processor in Bilhe.
3. How we use information
- Create and manage your account and profile.
- Match customers and riders, display bookings, and complete deliveries.
- Show names, photos, ratings, verification badges, and contact details to the other party on an active or open booking so the job can be fulfilled.
- Enable chat, reviews, referrals, promo codes, and in-app support.
- Verify rider identity and GCash remittance proofs; lock accounts when required remittance is unpaid.
- Send push and in-app notifications about bookings, chat, and reminders.
- Operate, secure, debug, and improve the service, and comply with law.
4. Permissions
Bilhe may request:
- Internet — to connect to our servers.
- Camera and photos — profile photo, item photos, ID, delivery proof, and GCash receipts.
- Location (when in use) — delivery pins and nearby job sorting.
- Notifications — booking, chat, and remittance alerts.
You can deny or later revoke permissions in your device settings. Some features will not work without them.
5. How we share information
We share personal data only as needed to run Bilhe:
- Other users. Customers and riders on a booking can see each other’s relevant profile and job details (for example name, photo, mobile number, ratings, addresses, items, chat, and delivery proof). Open booking listings are visible to riders using the app.
-
Service providers.
- Supabase — authentication, database, file storage, and realtime updates.
- Google Firebase Cloud Messaging — push notifications.
- Legal and safety. We may disclose information if required by law, to protect users, or to investigate fraud or abuse.
We do not sell your personal information.
6. Data storage and security
Account and app data are stored on our cloud providers (currently Supabase, with infrastructure typically in Southeast Asia). We use access controls, encrypted connections, and database rules so users generally only see data they need for their role. No method of transmission or storage is 100% secure; please use a strong password and keep your device protected.
7. Retention
We keep account, booking, remittance, review, and support records for as long as your account is active and as needed for operations, dispute handling, and legal obligations. Device notification tokens are updated while you use the app and removed when reasonably possible after sign-out. You may request deletion as described below.
8. Your rights
Subject to the Data Privacy Act and other applicable law, you may:
- Access and update profile details in the app.
- Request a copy of personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your account and associated personal data, except where we must retain records (for example completed jobs, remittance proofs, or legal claims).
- Withdraw consent for optional permissions in device settings.
Email luxematech@gmail.com with the subject “Privacy request”. We may need to verify that the request comes from the account holder.
9. Children
Bilhe is intended for users 18 years of age or older. We do not knowingly collect personal information from children. If you believe a minor has created an account, contact us and we will take appropriate steps to delete it.
10. International processing
Your information may be processed in the Philippines and in other countries where our providers operate. Where data is transferred abroad, we rely on appropriate safeguards offered by those providers.
11. Changes to this policy
We may update this Privacy Policy from time to time. The “Effective date” at the top will change when we do. Continued use of Bilhe after an update means you accept the revised policy. Material changes may also be noted in the app or by email.
12. Contact
Luxema
Bilhe
Philippines
Email: luxematech@gmail.com